Returns & Frequently Asked Questions
What locations do you ship to?
As of now we are only shipping within the United States but plan to expand worldwide.
Shipping Methods
We offer free standard shipping on all orders over $150 in the U.S. We have the following shipping options available in the U.S.
Returns
- Contact us at hello@henastudios.com to begin your return process.
- You can make a return on full priced merchandise within 14 days of placing your order for a refund or store credit. Products marked Final Sale cannot be returned.
- Please note that all eligible returns must be new, unused, and with the original tags still attached.
- Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns.
- Returns by mail are subject to a return shipping fee, which will be deducted from your refund. We are not responsible for lost or stolen return packages.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@henastudios.com.
An item I want is sold out or out of stock in my size!
You can sign up for restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked. We also announce restock dates via social media. :)